Frequently Asked Questions
PURCHASES
1.1 Can I track my order?
Yes, the most up-to-date information about your order and its delivery status is available in the Order Tracking section. Additionally, you will be notified of the progress of your order via the email address registered at the time of purchase.
1.2 What is the delivery time?
The average delivery time is 7 to 20 days , depending on the region.
1.3 Is the purchase 100% secure?
Yes, we guarantee your purchase. If you do not receive your product or it is defective, the amount paid will be refunded.
1.4 Can I change the delivery address?
Yes, but only before finalizing the purchase on the website. Once the order is finalized, it will no longer be possible to change the information. If you have any questions, please contact our customer service by email: lanoor.faq@gmail.com .
1.5 Can I add or remove products from the basket?
Yes, but only before finalizing the order on the website.
PAYMENT
2.1 What payment methods are available?
Currently, the site accepts payments by credit or debit card – Mastercard®, Visa®, American Express®, Hipercard®, Diners® and Elo® .
2.2 How long does it take for my order to be approved?
Up to 24 hours after credit card purchase completion.
PRODUCTS
3.1 Does the Lannnor website offer flash sales?
Yes, these promotions are always prominently advertised on our website, indicating the duration and validity conditions. They are also sent by email to all subscribers. Stay tuned for offers available outside of opening hours and enter your email address to receive them first.
CANCELLATIONS, EXCHANGES AND RETURNS
4.1 What happens if the product I wish to exchange is no longer in stock?
We will proceed to cancel the purchase and refund the amount paid, in accordance with our Exchanges and Returns Policy .
4.2 How do I return a product? What if the product is defective?
To return a product, simply contact us to obtain a prepaid return code , which will allow you to drop off the package at a post office. If in doubt, please contact our customer service by email: lanoor.faq@gmail.com .